Last Updated: March 20, 2026
These Terms and Conditions (hereinafter "Terms") govern your access to and use of the website, platform, and services provided by Finovexis Limited, a company registered in the Republic of Cyprus, and all associated services, including but not limited to BackOffice360 (CRM, client and introducing broker portals) and PropTrade360 (proprietary trading solution) integrated with MT4/MT5/cTrader platforms.
By accessing finovex.io or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
For the purposes of these Terms, the following definitions apply:
By accessing finovex.io, registering an Account, or using any Services, you represent and warrant that:
Your continued use of the Platform constitutes ongoing acceptance of these Terms. If you do not accept these Terms at any time, you must immediately cease using the Services.
To use the Services, you must create an Account by providing accurate, current, and complete information as requested during registration. You are responsible for maintaining the accuracy of all Account information.
You are solely responsible for:
Finovexis Limited will not be liable for unauthorized access resulting from your failure to maintain Account security.
Each Client may maintain only one primary Account. Additional user accounts may be created as permitted by your Subscription tier. You agree not to create multiple Accounts to circumvent any limitations of your Subscription plan.
Finovexis Limited reserves the right to refuse, suspend, or terminate any Account at its sole discretion without liability if:
Finovexis Limited provides a comprehensive SaaS platform for trading business management, including:
The Services are provided "as is" and "as available." Finovexis Limited makes no warranties, express or implied, regarding the Services, except as explicitly stated in your Subscription agreement and applicable Service Level Agreement (SLA).
Service Level guarantees vary by Subscription tier and are detailed in a separate SLA document. Breach of SLA commitments may entitle you to service credits as outlined in the applicable SLA agreement.
The Services are offered through various Subscription plans, each with defined features, support levels, and pricing. You may select a Subscription plan during account registration or modification at any time through your Account dashboard.
Subscriptions are billed according to the following terms:
All invoices are due within 30 days of invoice issuance. Payment shall be made according to the payment method specified in your Account. All fees are quoted and charged in EUR (Euro), exclusive of applicable value-added tax (VAT), sales tax, or other applicable taxes, which will be added to the invoice where legally required.
Your Subscription will automatically renew at the end of each billing period unless you cancel your Subscription in writing at least 60 days before the renewal date. Cancellation requests must be submitted through your Account or via email to legal@finovex.io.
Finovexis Limited may modify Subscription fees with 30 days written notice via email. Price changes will not apply to your current billing period and will take effect at your next renewal date. If you do not accept the new pricing, you may cancel your Subscription in accordance with Section 6.4.
Payments not received by the due date will accrue late payment interest at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding amount.
Finovexis Limited may suspend access to the Services if payment is not received within 14 days of the invoice due date, provided that written notice of the suspension has been sent to the Account holder. Service will be restored upon receipt of full payment.
Except where required by applicable law or as specified in the SLA, fees paid for Services are non-refundable. Service credits, if earned under the SLA, are the sole remedy for Service availability failures and will be applied to future invoices.
The Client warrants that it will:
The Client is responsible for ensuring that all End Users comply with applicable laws and these Terms. The Client must establish appropriate terms of service for End Users and enforce compliance through contractual or operational means. Finovexis Limited may suspend End User access or Services if the Client fails to ensure End User compliance.
The Client must:
The Client agrees not to:
The Client is solely responsible for compliance with AML/KYC and regulatory requirements applicable to its End Users and operations. Finovexis Limited provides the Platform as a tool to facilitate business operations but does not guarantee regulatory compliance. Any regulatory violations by the Client or End Users are the sole responsibility of the Client.
Finovexis Limited retains all rights, title, and interest in and to:
These intellectual property rights are protected by international copyright, trademark, and patent laws and are the exclusive property of Finovexis Limited.
The Client retains all ownership rights to:
Finovexis Limited grants the Client a limited, non-exclusive, non-transferable license to use the Platform solely for the purposes specified in this Agreement and only during the active Subscription period. This license does not include the right to:
These Terms do not transfer any intellectual property rights to the Client. Upon termination of the Subscription, the Client's license to use the Platform immediately ceases.
Unless otherwise requested by the Client, the Client grants Finovexis Limited the right to display the Client's logo and name as a customer reference on the Finovexis Limited website, marketing materials, and case studies. The Client may opt out of this by providing written notice to legal@finovex.io.
Finovexis Limited processes personal and business data in accordance with the Privacy Policy available at finovex.io/privacy and complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
To the extent that the Client or Finovexis Limited processes personal data subject to the GDPR, the parties will enter into a Data Processing Agreement (DPA) that details the roles, obligations, and protections applicable to data processing activities.
Client data and End User data are stored within the European Union to ensure compliance with data residency requirements and GDPR principles.
The Client is responsible for lawfully collecting and processing data from End Users in accordance with applicable privacy laws. The Client warrants that it has obtained all necessary consents and notices required to share End User data with Finovexis Limited for processing through the Platform.
In the event of a confirmed data breach affecting personal data, Finovexis Limited will notify the Client without undue delay and in any case within 72 hours of discovering the breach, to the extent required by applicable law. The Client is responsible for notifying its End Users and regulatory authorities as required by law.
Each party (the "Disclosing Party") may disclose to the other party (the "Receiving Party") information that is non-public or proprietary in nature (collectively, "Confidential Information"). Confidential Information includes, but is not limited to, trade secrets, business plans, technical specifications, financial information, and pricing.
The Receiving Party agrees to:
Confidentiality obligations do not apply to information that:
Finovexis Limited commits to maintaining specified uptime targets based on the Client's Subscription tier. Detailed SLA commitments and exclusions are documented in the Service Level Agreement provided separately.
Finovexis Limited may perform planned maintenance to ensure platform stability and security. Scheduled maintenance windows are typically conducted on Saturdays from 02:00 to 06:00 UTC. During these windows, the Platform may be unavailable, and such unavailability is excluded from SLA measurements. Finovexis Limited will provide advance notice of planned maintenance where practicable.
If the Platform fails to meet the uptime commitments specified in the SLA, the Client may be eligible to receive service credits applied to future invoices. Service credits are the Client's sole remedy for SLA breaches and will be calculated in accordance with the SLA agreement.
Finovexis Limited is not liable for service interruptions caused by events beyond its reasonable control, including but not limited to natural disasters, government actions, internet infrastructure failures, and third-party service provider failures. Such events are excluded from SLA measurement.
Except for breaches of intellectual property rights or confidentiality obligations, the total cumulative liability of Finovexis Limited to the Client arising out of or related to these Terms shall not exceed the fees paid by the Client to Finovexis Limited in the 12 months immediately preceding the event giving rise to liability.
Under no circumstances shall Finovexis Limited be liable for:
Finovexis Limited is not liable for failures, unavailability, or errors of third-party services integrated with the Platform, including:
Finovexis Limited is not liable for any damages, fines, penalties, or losses arising from the Client's or End Users' failure to comply with applicable laws, regulations, or licensing requirements. The Client is solely responsible for regulatory compliance.
The Client agrees to indemnify, defend, and hold harmless Finovexis Limited and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or resulting from:
The indemnified party shall promptly notify the indemnifying party of any claim subject to indemnification. The indemnifying party shall have sole control over the defense and settlement of the claim, provided that no settlement shall be made without the indemnified party's consent (not to be unreasonably withheld).
Either party may terminate this Agreement upon written notice if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving written notice specifying the breach.
Finovexis Limited may terminate the Services and this Agreement immediately, without cure period, if:
The Client may terminate the Subscription at any time by providing written notice to legal@finovex.io. The Client remains responsible for all fees through the end of the then-current billing period. No refunds will be provided for partial billing periods unless otherwise required by law.
Upon termination or expiration of this Agreement:
The following sections survive termination: Intellectual Property Rights (Section 8), Confidentiality (Section 10), Limitation of Liability (Section 12), Indemnification (Section 13), Dispute Resolution (Section 15), and any other provisions that by their nature are intended to survive termination.
These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Before pursuing formal legal proceedings, the parties agree to attempt to resolve any dispute through amicable negotiation. The parties shall meet in good faith within 30 days of a written dispute notice to seek a mutually satisfactory resolution. If negotiation fails, either party may proceed to formal dispute resolution.
Any dispute that cannot be resolved through negotiation shall be subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus. Both parties consent to the personal and exclusive jurisdiction of these courts and waive any objection to venue or inconvenient forum.
As an alternative to court proceedings, either party may elect to submit the dispute to binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC). Arbitration shall be conducted in English, with a single arbitrator (unless the claim exceeds EUR 100,000, in which case a three-arbitrator panel will be appointed). Arbitration proceedings shall take place in Nicosia, Cyprus. The arbitration award shall be final and binding and may be enforced in any court of competent jurisdiction.
Each party shall bear its own legal and professional costs in any negotiation or dispute resolution process, unless otherwise awarded by a court or arbitrator.
Finovexis Limited reserves the right to modify these Terms at any time. Material changes will be communicated to the Client via email at the address associated with the Account at least 30 days before the changes take effect.
The Client's continued use of the Platform after notification of changes constitutes acceptance of the modified Terms. If the Client does not accept the changes, the Client must cancel the Subscription in accordance with Section 6.4 before the changes take effect.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect. If necessary, the invalid provision shall be modified to the minimum extent required to make it valid and enforceable.
The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time. Waiver of any provision must be in writing and signed by the waiving party.
These Terms, together with the Privacy Policy, SLA, and any Data Processing Agreement, constitute the entire agreement between the parties regarding the Services and supersede all prior negotiations, understandings, and agreements, whether written or oral.
The Client may not assign or transfer these Terms or any rights or obligations hereunder without prior written consent from Finovexis Limited. Finovexis Limited may assign or transfer these Terms in connection with a merger, acquisition, or sale of substantially all of its assets, provided that the acquiring party assumes all obligations hereunder. Any attempted unauthorized assignment is void.
Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, pandemic, government actions, or internet infrastructure failures. The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.
All notices required under these Terms shall be in writing and delivered by:
Notices are effective upon receipt. The Client is responsible for maintaining current contact information.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. Neither party has the authority to bind the other or incur obligations on the other's behalf.
These Terms are intended solely for the benefit of the Client and Finovexis Limited. No third party, including End Users, has any rights or remedies under these Terms.
These Terms may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument. Electronic signatures and PDF signatures shall be deemed valid and binding.
For inquiries, support, or notices related to these Terms and the Services, please contact Finovexis Limited at:
Website: finovex.io
Email: legal@finovex.io
Support: support@finovex.io
Jurisdiction: Republic of Cyprus